Through a new partnership, managed IT, service desk and consulting services provider, Applaud Services, has gained exclusive distributions rights in Australia to Centerity Systems’ Business Service Management (BSM).
Centerity is a developer of enterprise- and carrier-class monitoring solutions for critical information systems, applications, and IT infrastructure.
In addition to the BSM rights, Applaud said it will actively promote Centerity’s end-to-end, enterprise-class monitoring, availability and performance solutions to its client base, principally as a managed Cloud service.
Applaud will also offer Centerity through its reseller network as both a Cloud-based solution and on premise, providing additional service revenue opportunities for its channel.
According to Applaud managing director, Ricci Danieletto, the new partnership sprung as a result of Centerity’s ability to provide real-time BSM.
“Our clients today are demanding much more than simple SNMP monitoring. They want business service alerts and robust capability to map IT to business critical applications,” he said. “We were impressed with Centerity’s inbuilt templates which provide organisations with the ability to report in real-time on service views and gain network insight at the application layer.”