If NetSuite APAC managing director, Mark Troselj, were to sum up 2012, it was a year centred on the Cloud. And this is expected to continue well into next year.
Or more accurately, the accelerated adoption of Cloud computing by multi-billion dollar enterprise companies, locally and globally.
“We're already seeing this,” Troselj said, “and expect it to happen more in 2013.”
For Troselj, seeing major enterprises like the Commonwealth Bank of Australia openly declaring this year that Cloud computing saves it millions of dollars was proof of this.
“Not to mention the bank denouncing traditional excuses for not adopting the cloud as ‘rubbish,’” he said.
Further Cloud adoption is expected, with Troselj foreseeing more traditional on-premise companies launching Cloud computing applications in the next six to 12 months.
More new players will likely emerge, with most of them likely offering point solutions.
“More retailers will abandon standalone e-commerce solutions and opt for complete commerce solutions that manage every customer touchpoint, from e-commerce to point of sale, in a single system, to provide a true single view of the customer,” Troselj said.
As “excuses” such as data sovereignty and security fall away, Troselj sees more enterprises moving to the Cloud.
With the launch of the Australian Government’s “Australia in the Asian Century” whitepaper, there is also the opportunity for businesses to seize growth opportunities in Asia as the region transforms into the “economic powerhouse of the world.”
“As they do, more will switch to IT systems that support rather than choke those plans by offering full multi-language, multi-currency and multi-country tax and compliance capabilities to enable rapid expansion across the Asian region,” Troselj said.
With these developments in mind, Troselj says that Commerce-as-a-Service (CAAS) will be a key focus area for NetSuite going into 2013.
“This treats e-commerce as an integral part of ERP [enterprise resource planning] and not as a standalone website,” he said.
This approach stands out by allowing people to have secure and real-time access to the information that supports the buying and planning decision.
“This includes stock availability, discount pricing, payment options, freight calculators, access from any web enabled device, and more,” Troselj said.