The Hornsby Council will provide its staff with mobile device access to key internal corporate systems by end of year which will be coupled with services created by mobile enterprise application platform (MEAP) developer, BlinkMobile Interactive, in collaboration with Sydney-based partner, Acresta.
Acresta, formerly EcoView Mobile, is a technology and consulting services company. It will work closely with Hornsby Council throughout the rollout process.
The Council approached BlinkMobile with a criteria that included the requirement to be able to work with any device, ease of development, and speed of deployment.
“Just like any other organisation, the Council is always looking for ways to increase productivity and efficiency,” Hornsby Council ICT manager, Craig Munns, said. “We believe we can achieve significant gains by making our existing processes mobile so that staff can report and retrieve information while out in the field.”
The first set of mobile services that will go live are a customer request form and site risk assessment form. Both are expected to be completed within a month.
The customer request form will allow staff to electronically capture information and images about damaged assets or maintenance requirements from any location. The data is forwarded to the Council’s records branch before being uploaded into the TRIM document management system, and then processes either to the Customer Request Management of Asset Maintenance systems.
The public will also have access to this form through both a mobile and desktop website.
Acresta is also working with the Council to develop two additional electronic forms which field staff will have access to in early 2013.
One will be used in the capture of tree management data, and the other will enable work orders to be delivered directly to truck crews on mobile devices, eliminating the need to return to depot for additional instructions.
“Mobility is providing us with better communication channels both to our workforce and community,” Munns said. “We're making it easier for the community to communicate with us, while for staff, we're providing tools to increase accuracy, efficiency and safety, this will in the long run provide cost benefits to both Council and our community.”
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