NEC Australia has been awarded a multi-million dollar network support and maintenance contract by the New South Wales (NSW) Police Force, paving the way for major investments in ICT infrastructure, training and employment opportunities that will support the multi-year project.
Under the terms of the deal, NEC Australia will maintain and support the multi-vendor voice and data systems for Australia’s largest police force, across more than 500 urban and regional stations in NSW, including its corporate offices in Sydney and Parramatta.
The network aims to provide greater support to NSW Police’s mission critical operational communications and information infrastructure. This will help in improved customer services for NSW Police’s core communications, including its 000 Support Centre and the Police Assistance Line, managing incoming emergency calls from the public.
“This is a great example of Government and industry working together to strengthen the State’s ICT sector. This contract will generate significant investment in ICT infrastructure, training and employment opportunities,” minister for trade and investment and deputy premier, Andrew Stoner, said.
The arrangement builds on NEC’s eight-year tenure, delivering voice platform and services to NSW Police Force and helping the organisation manage technological and operational change.
“This broadened partnership with NSW Police is a testament to NEC Australia’s track record in delivering innovation and an unparalleled ability to reliably manage change for our customers," NEC Australia managing director, Alan Hyd, said.
NEC Australia has been making a significant investment to extend its 24 by 7 Australian-based new network operations centre (NOC) that met the NSW Police Force’s requirements for first-level support.