According to the fourth annual ‘World Quality Report, published by consulting services provider, Capgemini, in conjunction with its local division, Sogeti, and HP Software, only 39 per cent of Australian organisations (31 per cent globally) stated that they are formally testing their mobile applications.
Of those conducting mobile quality assurance (QA), 69 per cent (64 per cent globally) focused primarily on performance, 38 per cent on functionality (48 per cent globally), and 23 per cent (18 per cent globally) on security.
According to Capgemini, it appears that testing organisations are unable to address new challenges posed by the increasingly digitised environment as a result of a lack of the right resources, tools, and methods.
“Today’s tech-savvy customers expect high-quality, reliable mobile applications to be available anytime and anywhere around the world,” Capgemini Australia vice president and head of testing, Nick Finlayson, said. “Given customers have a low resilience to underperforming mobile applications, the failure to achieve the highest quality can have significant impact on application downloads.
A total 60 per cent of participating organisations in Australia and New Zealand admit they still run testing as an in-house function, although they have internal QA capabilities that are failing to keep pace with new technologies.
The ‘World Quality Report’ also found that:
- 56 per cent respondents characterised their internal QA teams’ knowledge of the latest testing tools and technologies as ‘average’.
- 74 per cent admit they do not have the right tools to test mobile applications.
- 28 per cent lack the appropriate testing methodologies, and 23 per cent lack the specialist expertise.