BPM growing, but maturity still low: Gartner

BPM growing, but maturity still low: Gartner

Emerging technologies will contribute to growth, but challenges in skilled recruitment lie ahead

Australian organisations are expected to spend nearly $63 million on business process management suites (BPMS) in 2012, up 9.3 per cent from 2011, according to research firm, Gartner.

The global figure is predicted to reach $US2.6 billion, up 6.9 per cent from 2011.

The continued growth in the BPMS market worldwide is an indicator of BPM adoption among end users, and reflected a commitment to BPM as a strategic tool for improving business performance, according to Gartner managing vice-president, John Dixon.

Gartner said emerging technologies offering transformational benefits will drive further growth in BPM. This includes social software, mobility, and Cloud computing.

“Social BPM and social network analysis [SNA] are emerging technologies that are expected to take five to 10 years to reach mainstream adoption, yet deliver transformational benefits,” Dixon said. “The move to Cloud computing has also affected BPM, with BPM Platform-as-a-Service (PaaS) and Cloud-enabled BPM platforms also set to become mainstream in two to five years.”

Despite the growth, BPM maturity remains low, he said.

“In last year’s Gartner survey data, we saw maturity levels increase, and we continue to see this trend, however, these levels are still relatively low.”

Gartner’s ITScore for BPM survey indicates that 15 per cent of organisations are at level one, which is the lowest, with 75 per cent at level two, and none at level five.

A key contributor to these figures is the lack of trained and experience BPM professionals, according to Gartner. This hinders the ability of organisations to deliver against their enterprise objectives.

A significant challenge for BPM hiring managers is the need to find and recruit appropriate resources.

Gartner has seen BPM certifications starting to show promise, and the number of BPM-certified individuals increase, which may go some way toward mitigating this challenge.

The research firm has also recognised that BPM is changing to add more intelligence, with leading organisations integrating analytics into their processes and the applications that enable them. This is to allow business managers to make faster and better decisions.

“As a result, we have evolved its definition of the BPM market to include a new generation of BPMSs, which we identify as intelligent BPMSs or iBPMS,” Dixon said. “This is a developing space, because ‘intelligent’ processes are still a considerable distance away for many organisations.”

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