NSC partners with NICE to grow Australian contact centre business

NSC partners with NICE to grow Australian contact centre business

NSC appointed as NICE's first platinum partner in Australia

Unified-communications company NSC Group has been selected by Nasdaq-listed NICE Systems, which develops technology that helps analyse interactions and transactions in the contact centre space.

NSC is NICE’s first platinum partner in Australia. From NSC’s perspective, the decision to partner with NICE was driven by the needs of customers, according to NSC Managing Director, Craig Neil.

NICE has recently made a decision to move to the channel model.

The NICE SmartCenter portfolio includes workforce management, call recording, customer feedback and quality management applications, which are designed to help contact centres enhance agent productivity and performance, bolster inbound sales revenue and strengthen customer loyalty.

“There’s a lot more to it than simply installing the software,” Neil said. “And this is why NSC’s consulting-led approach to providing solutions for our customers is such a good fit with NICE.

Follow Us

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.


ARN Innovation Awards 2022

Innovation Awards is the market-leading awards program for celebrating ecosystem innovation and excellence across the technology sector in Australia.

EDGE 2022

EDGE is the leading technology conference for business leaders in Australia and New Zealand, built on the foundations of collaboration, education and advancement.

Show Comments