Following the collapse of electronics warranty provider, United Warranties (United Electrical), electronics vendor, Kogan, has announced that it will offer assistance to Australian consumers affected by the fall out.
United Warranties provided outsourced warranty services to a selection of television brands in Australia, including those sold by retailers Big W and Myer.
The collapse means that customers lose the warranty on their product.
As a result, Kogan will be offering after-sales support, which may include troubleshooting advice, provision of parts where available, access to repair centres in Australia, in-home repairs, guidance on technical fixes, and product repairs.
“Customers who, in good faith, purchased warranties from our nation’s biggest retailers, believing that warranty would be honoured, should not be left hanging in the air,” Kogan founder and CEO, Ruslan Kogan, said.
Customers who are affected can register their product with Kogan by emailing the vendor (firstname.lastname@example.org) with information on where the television was purchased, the date, its brand, model number and serial, and a copy of the receipt and warranty that was purchased.