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Certus stands out in SPI research report

Certus stands out in SPI research report

Ranks number three out of 11 firms

Specialist IBM solutions and services company, Certus Solutions, has achieved best-of-the-best performance status by international professional services industry research firm, Service Performance Insight (SPI) Research.

Certus was ranked number three of 11 firms, which were the top five per cent of the companies that participated in the 2012 survey.

According to Certus, it is the first organisation in A/NZ to receive that rank.

The result was highlighted in SPI Research’s annual professional services maturity benchmark report.

The selection process includes 216 global professional service firms providing benchmarking information spanning across 177 key performance indicators.

The best-of-the-best are assessed for scoring the top five per cent across five service performance areas: leadership, client relationships, human capital alignment, service execution, as well as finance and operations.

“Making the best-of-the-best list is significant for Certus because it shows that we’re performing well according to the most sophisticated independent evaluation metrics in the professional services industry worldwide,” Certus CEO, Brian Allen, said.

Allen claimed that the survey is relevant to its customers as it recognises its performance in areas and provides a method for firms to measure themselves against their competitors.

According to him, the company was ranked tops as it achieved YoY growth averaging 40 per cent over the past four years, with annual revenues of $70 million.

SPI Research managing director, Jeanne Urich, said that Certus reached that position as it was a standout in terms of its customer satisfaction, YoY growth metrics and having an IBM pure play strategy.

The SPI best-of-the-best recognition for Certus follows IBM’s recent awards to Certus – including partner of the year awards for the Tivoli and Information Management product lines.


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