2011 was the year when the Cloud went critical mass and entered mainstream vernacular. ARN caught up with Symantec Asia-Pacific and Japan Cloud channels director, Nigel Mendonca, to find out how the company performed in 2011 and its road ahead.
Patrick Budmar (PB): How would you sum up 2011 for Symantec.cloud?
Nigel Mendonca (NM): Throughout 2011, the Symantec.cloud business saw strong growth both globally and locally here in the Pacific region. Our continued investment in the Symantec.cloud product portfolio saw the introduction of new solutions such as Enterprise Vault.cloud. It has resonated extremely well with the market as customers and partners look to either complement existing Cloud solutions or make the right strategic choice, if they are moving to the Cloud for the first time. More than 11 million end users at more than 55,000 organisations ranging from small businesses to large enterprises use Symantec.cloud to secure and manage information stored on endpoints and delivered via email, Web, and instant messaging. In 2012, the signs are very positive for continued growth in Cloud market adoption for both the SMB and enterprise space, and we are optimistic for another very exciting year ahead in the Asia-Pacific and Japan region.
PB: What developments were there in the channel?
NM: Within the channel last year, we delivered expanded sales, technical and business enablement resources to help partners get the most from the time and effort they invested in our Cloud solutions and with us. By offering new marketing tools, including turnkey co-branded campaigns, and new sales support resources, partners were able to quickly turn sales opportunities into profits and benefit from the Cloud movement.
PB: How does take-up of Symantec.cloud in Australia compare to other key markets for Symantec?
NM: There’s no doubt Australia is an early adopter of technology and this is certainly reflected in the uptake of Symantec.cloud solutions in Australia. Cloud security adoption is significantly higher in Australia than other countries in the Asia Pacific region and up with the highest adoption rates in the world. An estimated 25 per cent of all Australian businesses and 37 per cent of enterprise businesses deploy a Cloud-based email security solution, and the market continues to grow rapidly as businesses actively look to simplify their IT environments and lower their total cost of ownership.
PB: So where do you go from here?
NM: We are extremely proud to be the market leader in this space both in Australia and globally, however there is still plenty of work to do. The market needs to be further educated on the benefits of Cloud security and dispel the many myths that still exist today. Those that make the move to the Cloud and pick the right provider are rarely disappointed.
PB: From talking to local clients, what are some of the big concerns they have about managing their information in the current IT landscape?
NM: Some of the common concerns raised by local clients are how to keep up with the rapidly changing threat landscape, and how to manage and protect an increasingly mobile workforce. In addition, one of the biggest concerns for customers is their ability to support the ever increasing complexity of their IT environments combined with the rising expectations of their internal customers. The combination of more devices, more data, more applications and more users has meant an exponential growth in complexity and cost.
PB: What does Symantec have in store for Symantec.cloud for 2012?
NM: Symantec continues to invest significantly in the Symantec.cloud portfolio and as a result, in 2012 we can expect to see the availability of additional Symantec on premise products via our Cloud platform, continual investment in our global SaaS infrastructure, including more data centres, to support our growing customer base. Our infrastructure is currently built on 18 datacentres around the globe, including two in Australia. We also plan to extend into new markets, develop new channel programs for our Symantec.cloud solutions and will continue to enhance our existing services.