Tecala makes two appointments to boost client services and relationships
Sydney-based ICT consulting and solutions provider, Tecala has made two senior account management and client services appointments to boost its customer service and satisfaction, deliver further value for clients, and deepen relationships.
Frank Boffa joins Tecala with over 25 years’ experience in IT as client support services manager. He will be responsible for managing customer program delivery and ongoing service and support.
Previously, he was BlueCentral customer services manager, where he managed customer service level agreement requirements, and oversaw the ongoing operational improvement of the organisation’s services infrastructure.
Boffa has also held roles at BTAS and Telstra Business Systems.
David Terzo has been appointed as senior account manager, with responsibility for working with Tecala’s large enterprise clients to drive services relationships.
Terzo has ten years’ experience in the IT industry, with previous roles at Oriel Technologies, Brennan IT, Macquarie Corporate Telecommunications, and Hutchinson Telecommunications. He has worked in customer service, sales, project management, service delivery, and change management roles.
Autotask to manage RetailCare POS client base
Hosted IT business management software provider, Autotask Corporation, has entered a partnership with RetailCare to provide the point of sale (POS) specialist with its web-based software-as-a-service (SaaS) platform so it can keep up with its growing POS client base.
The Autotask platform integrates a range of core business functions, including customer relationship management (CRM), service desk, and project management and billing. It is designed to meet the unique requirements of IT and other technology solutions providers.
“Our business has grown over the last five years, especially with our range of consulting services,” RetailCare managing director, Carlo Santoro, said. “We had reached a critical moment in the company’s structure where we knew we needed expert help in managing and servicing our own internal IT functions.”
Autotask was chose for its IT management software components, simple integration, and first class sales and technical staff, according to Santoro.
RetailCare is based in Melbourne, with offices in Sydney and Auckland, and is responsible for supporting over 300 retail companies with POS software, training, consulting services, hardware, and peripherals.
CommVault adds support for APAC and Latin America
In response to growing demand from China, Korea, and Brazil, information management solutions provider, CommVault, has added direct access to globally-based, solution-specific support engineers, and language customer support for those regions.
Chinese customers will now have access to move focused application expertise, as well as 24/7 technical support. Additionally, global customers will now have extended access to Chinese language support.
“This is a further boost for our Chinese enterprise customers and the market as a whole in terms of local support services,” CommVault China country manager, Philip Xu, said. “Based on CommVault’s global, customer-focused service system, we will leverage our technical support capability to provide additional options for enterprise level environments.”
CommVault has also added Korean and Portuguese language customer support, having partnered with local service providers in both Korea and Brazil to provide customers direct access to frontline technical support through a local number.
“CommVault’s continued investment in customer support ensures greater flexibility, efficiency and improved account management for customers with multinational locations,” CommVault worldwide customer support and training vice-president, Robert Brower, said.