Services Briefs: Sun, Oz, Microsoft

Services Briefs: Sun, Oz, Microsoft

Sun's software exec to replace services headFor the third time in recent weeks, Sun Microsystems announced the imminent departure of a top executive. Larry Hambly, head of Sun's services group and a 19-year company veteran, will retire. Replacing him as executive vice president of Enterprise Services will be Patricia Sueltz, currently executive vice president of Sun's Software Systems Group. Sueltz, who is 49, will succeed Hambly, 55, from July 1, although Hambly will continue working with Sueltz on the transition through to the end of September. Sueltz's successor as head of the Software Systems Group will be named by July 1.

Oz strong in e-gov

Singapore has the most developed electronic government systems in Asia, followed by Australia, according to a research study by Accenture. The study, which was restricted to 23 countries worldwide, measured the range of e-government services available, their accessibility to ordinary citizens and the depth of those services. Australia, ranked fourth overall in the study, improved its score by nearly 15 per cent. Eighty-nine per cent of government services are now online. Australia and New Zealand are the regional leaders in terms of CRM (customer relationship management) in e-government - treating citizens and businesses like customers by tailoring services to their needs.

MS to support non-PCs

Microsoft's upcoming version of its Systems Management Server will add a feature to help IT departments manage non-PC Windows devices, such as Pocket PCs and cash registers. David Hamilton, director of Microsoft's management business group, said IT departments told Microsoft that they need to track Pocket PCs that their end users have been buying on their own. "The Pocket PC has connectivity into the network, and they want to make sure there isn't anything insecure in that environment," he said.

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