Consumer technology disruptions will determine business agendas even within large enterprises, CSC chief technology and innovation officer, Bob Hayward, said.
In a report, Top 10 Technology Trends: Enterprise IT in 2012, Hayward stated that this year is looking to bring businesses a great deal of uncertainty and slow economic growth, especially with the European economic outlook.
“Business will pare IT budgets to the bone. Everything that can be pushed back or deferred will be. Unless something changes soon, economic growth will be slow during the next several months,” he said.
In Australia's top 10 trends for enterprise IT in 2012: CSC (part 1) we looked at Trends 1-5. Here are Haywards other five trends.
The uptake of mobility has resulted in desktops and laptops becoming more old-fashioned and is draining its productivity, according to Hayward.
He stated that smart, context-aware, mobile devices and enterprise applications make use of the latest devices and businesses are using their exposure to technologies such as in-built location-based presence, augmented reality and sensors to interact with the digital world.
“2012 will be the year that these truly mobile devices and applications become pervasive across the enterprise (in the new post-PC era). Enterprise IT must find ways to embrace this trend so it does not end up on the wrong side of history,” he said.
As reflected in the CSC LEF ongoing study of the accelerating consumerisation of IT, businesses are encouraged to make substantial changes in vendor management, security policies, procurement, employee support, and legal compliance to get them in line with mobility adoption.
Hayward claimed that a critical competitive differentiator for businesses is to design enterprise applications that redefine efficiency using the newly emerging interfaces of smart devices. He also suggested that they should exploit voice, gesture and expression recognition technologies such as Siri and S Voice as leveraging enhanced real-time translation competences and utilising video and augmented reality will be the new skills of the transformative developer.
7. Work anywhere
As a result of the mobility boom, the enterprise is no longer the centre of work. The post-PC trend has allowed for enterprise IT to expand its perimeter of work. Users are able to work from anywhere, on any device and over any network – be it business, shared or third-party.
However, Hayward claimed that robust access avenues such as these have raised notable security concerns.
“With stories of high-profile data breaches constantly in the news, security identity management will be in the spotlight.
“In 2012, forward-thinking organisations will understand the new perimeter and change current enterprise-centric approaches to a new user-centric federated identity management approach,” he said.
8. Retaining retiring baby boomers
The amount of talent entering the workforce is insufficient to replace the number of baby boomers retiring, Hayward said.
He added that it results in a massive loss of critical knowledge and Internet protocol, most of which is tacit know-how built up over years of experience that cannot be easily transferred.
As a result, businesses will have to spend on the mass replacement, or ‘great crew change’ as some industries call it, specifically on rapid knowledge capture, storing and transference.
“In 2012, expect to see the use of virtual environments to communicate key business processes. New human–computer interfaces, like Microsoft Kinect and Augmented Reality, could allow some retirees to remotely stay on the job, shadowing and interacting with their younger peers,” Hayward said.
He claimed that businesses are beginning to leverage principles from the computer gaming industry to facilitate business processes and encourage education with the younger generation hires.
9. Green IT
According to Hayward, IT sustainability is no longer on the agenda for many businesses following the global financial uncertainty. But, he asserted that if not for now, the introduction of the carbon tax scheme will force businesses to take it seriously.
He pinpointed that initiatives such as the Mandatory Energy Performance and Government-led product stewardship will place more importance on sustainability.
The report showed that in 2012, IT will enable the deployment of better tools necessary for comprehensive reports on energy consumption by businesses, and pursuing developments in energy, ethical waste removal and water use.
“The visibility and urgency of electricity spending — especially in Australia, where the public grid energy is almost entirely produced from coal — will rapidly rise up the corporate hierarchy,” Hayward said.
The report revealed that the use of energy in IT is projected to grow by four times between now and 2020.
“But the IT systems deployed in areas such as smart grids, intelligent buildings, optimised supply chains and fleet management should help offset energy use as they utilise improved efficiencies across industries and economies,” he said.
He also added, in the report, that the investment in intelligent IT systems within building management, supply chain, transport, logistics and energy production/distribution, achieves the national goal carbon emission reductions in excess of 25 per cent by 2020 (without the need for a tax or trading scheme).
10. Offshoring talent There will be a surge in offshoring knowledge work and outsourcing business processes this year as the global search for talent and insight at a competitive price arises, according to Hayward.
“A readiness to go outside the organisation for skills and feedback will also raise the acceptance of crowd-sourcing and the use of social media to converse with the market, stay alive to new opportunities, generate ideas and create content,” he said.
He also recommended that enterprises adopt technologies that allow or facilitate collaboration across the world in virtual teams as it will be a major area of investment.
CSC also recently announced an extended relationship with wealth management company, AMP Limited, (ASX: AMP), for an additional five years through to 2016.
The new contract is worth more than $220 million, and is designed to support the merged operations of AMP and AXA Asia-Pacific Holdings in A/NZ. The agreement expands the six-year, $150 million contract signed in 2009 and continues the original engagement between the two companies that was formed in 1993.
The AXA integration provides CSC an opportunity to expand the AMP footprint and provide a new suite of services for AXA.
Currently CSC provides AMP with fully outsourced managed infrastructure services for mainframe, midrange, network, desktop, service desk, Cloud email service, and information and system security.
“CSC has been able to bring its vast store of AMP-specific expertise, as well as its global resources, to the table in support of this significant development in Australia’s corporate landscape,” CSC Australia president and CEO, Gavin Larkings, said.