Optus is going through a major internal restructure which will see 750 staff made redundant.
The telco looked into simplifying a number of operational, back office and administrative functions which saw the removal of duplicate roles. As a result, 750 roles will be made redundant and will cost Optus $37 million in staff payouts.
Most of the job cuts will be in senior and middle management as well as operations, back office, and support divisions. Minimal cuts will be made to customer facing staff.
The internal review also saw the creation of a consumer division that will take care of long-term relationships with customers. Former Optus chief operating officer, Kevil Russell, was promoted to lead the telco’s new consumer division.
“By creating a more efficient organisation with a renewed focus on the customer, we will be able to compete more effectively,” Russell said in a statement.
“When combined with our reinvigorated Optus brand and stronger mobile network, these changes will put us in an even stronger position to provide our customers with an exceptional and rewarding experience, while at the same time driving sustainable growth for our business.”
Optus announced a separate business restructure in March with plans to reorganise itself into three core units: Group Consumer, Group Digital L!fe, and Group ICT.