MYOB is considering legal action against Quicken after the rival accounting software developer disseminated allegedly false statements about technical glitches in MYOB's software.
In a memo obtained by ARN earlier this week, Quicken made reference to media reports published in the Sydney Morning Herald and The Daily Telegraph throughout July and August regarding problems that MYOB customers where having with its latest professional and SME software.
Quicken stated new MYOB discs were "corrupted and inaccurate/non-compliant to new tax legislation". The company claims it has been fielding calls from frustrated MYOB customers asking if Quicken software was plagued by similar difficulties.
Tony Stevenson, group marketing manager for MYOB Limited, flatly denied that any MYOB products were faulty and called Quicken's barb as "an opportunistic attempt" to promote its Advantage customer support program.
"It's all a bit of mischief making if you ask me," said Stevenson. "I am concerned when [Quicken] comes out making statements that our software isn't compliant. It is completely false."
MYOB confirmed it would be seeking legal representation regarding the matter. "No doubt we'll have a chat with them and clear up any confusion," said Stevenson.
Stevenson also denied knowledge of any media reports or technical difficulties MYOB had experienced. However, several customer accounts tell of packages that corrupted and crashed systems and failed to function properly in a network environment.
Quicken's marketing company issued a retraction yesterday afternoon, stating it had no intention of passing judgment on MYOB software but was merely highlighting that Quicken was providing a smooth transition to the new BAS.