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Poor performance hinders the Web

Poor performance hinders the Web

Mercury Interactive, developer of Web site performance monitoring tools, has released a report that suggests the performance of major corporate Web sites leave a lot to be desired.

Mercury Interactive conducted 18 months of research using its ActiveWatch-hosted Web performance management service to study the Web sites of companies in 15 global industries.

The report, titled Challenging Industry Perceptions of Web Performance, found that most of the top Web sites only worked well 63 per cent of the time. Similarly, one in ten Web site users considered their visit to a Web site to be a bad experience.

The research pointed the finger at internal application and Web server problems for over 75 per cent of the faults. It recommends that developers ignore the "eight second" page loading rule and set thresholds according to user business needs and expectations.

The report also indicated 70 per cent of all site unavailability cases were due to intermittent problems, that the vendor suggests can only be pinpointed using monitoring tools.


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