Global IT services company NCR has shown its hand in the voice over IP (VoIP) market by revealing two customer sites in the Asia-Pacific.
The company traditionally known for its point of sales (POS) and automatic teller machine (ATM) technology has launched headlong into VoIP integration after its acquisition of Memorex Telex in March, last year.
The company has since rolled out integrated voice/telephony solutions into Melbourne-based manufacturer Simplot Australia (owner of Bird's Eye, Four'N Twenty, Leggo's and other brands) and consulting firm Accenture.
NCR has also gained the Cisco IP Telephony Specialisation and according to Paul Novak, NCR's director of eBusiness Infrastructure Services Asia Pacific, the company has $US8-10 million worth of VoIP business coming "down the funnel".
Joel Martin, research manager for International Data Corp (IDC), claims there is a growing trend for international companies to rollout IP telephony across their entire organisation. Martin claims this is designed to minimise large telecommunications costs incurred by paying a telco in every country.
But to do this, Martin says, a number of enterprise customers are looking for services companies with points of presence in the same countries as they are.