Telco service provider, Optus, will use voice and language solutions vendor, Nuance Communications’, Nuance Mobile Care (NMC) to power its new My Optus mobile application.
Optus will launch the My Optus app to try and transform he way Optus customers acquire help and support.
It said customers using the app will be offered a range of on-device service options enabling them to recharge, check usage, manage bills, talk to Optus and chat live with an agent, amongst other features directly from the app.
“The launch of the revamped My Optus app is part of Optus’ ongoing commitment to delivering digital innovations that keeps pace with the rapidly changing needs and expectations of our customers,” Optus digital media director, Austin Bryan, said.
Nuance Asia-Pacific senior vice-president and general manager, Jason Stirling, said this deployment of NMC is the first within the Asia-Pacific region.
“Globally, we have seen a high level of consumer acceptance with NMC, as consumers become more inclined to interact with businesses via their mobile devices,” he said.
NMC supports Android, Symbian, Windows Mobile, as well as proprietary operating systems such as Apple iOS.
Currently available for the iPhone and other selected handsets (Nokia E71, Nokia E63, Huawei X1, Samsung GIO, Samsung Galaxy S and Samsung Galaxy S II), the My Optus app powered by NMC will be rolled out more broadly in coming months.