Victorian Government extends emergency services radio deal with Motorola Solutions

Victorian Government extends emergency services radio deal with Motorola Solutions

Vendor to keep supplying communication hardware and support to the state’s police, fire, and ambulance services

Communications vendor, Motorola Solutions, has entered into an agreement with the Victorian Government’s Emergency Services Telecommunications Authority (ESTA) to upgrade and extend the management of the state’s emergency services radio network.

The four year contract, worth $130 million, will mean that Motorola Solutions will add upgrades to ESTA’s network and enhanced levels of managed services support.

Motorola Solutions has scored a number of deals with emergency services organisations, including a five-year $40 million contract to flesh out the digital emergency services radio communications network in Western Australia last year.

According to Motorola Solutions managing director, Gary Starr, the vendor has already been running ESTA’s network for almost seven years under a private-public partnership, where the government outsource some projects to the private sector, just as they have around the country with toll roads and hospitals.

“About two years ago, the government came to us to discuss the future of the partnership,” he said. “They felt that that the two years weren’t enough, and it made sense to continue with us.”

While Starr admits that the deal is an extension, a lot of work went into signing the contract by both the vendor and the government.

“The decision to refresh the technology to the next phase of the standard and adding extra functionality had to go through a rigorous decision process to get us to this point,” he said.

Police, fire, and ambulance services are using Motorola Solutions’ two-way radio, and the vendor is responsible for supplying the device, installing them in vehicles, maintenance, and repairs.

“We also operate a call centre to provide support for the devices, and there are some strict service level agreements around the availability of the network, responsiveness from us, and time to repair the hardware,” Starr said.

Under the teams of the deal, Motorola Solutions will upgrade and extend the management of Victoria’s Metropolitan Mobile Radio (MMR) network for another four years starting from July 2012

Starr also points out that there is an option to extend for a further two years from July.

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