Telstra has released new bundle plans for some of its more prevalent Internet bundles.
Telstra chief customer officer, Gordon Ballantyne, said the new bundles were designed for consumers with a wider range of new Internet-enabled devices such as the T-Box, T-Hub, smart phones and tablets.
The company aims to provide greater speeds and bigger data allowances with the bundles for access to movie downloads, on-demand content and sophisticated websites.
The new bundles also include unlimited national voice calls made between the home phone, up to four mobile services on the customer’s single bill, and unlimited local calls for most of the bundles.
The new offers go on sale on February 28 and, for the first time, will be available to residential customers in NBN-enabled areas.
“Over the past six months more than 500 customers have trialled Telstra services over the NBN and we’ve learnt a great deal about what they need from us to make the move to the new network a smooth one,” Ballantyne said.
He stated that Telstra has been investing heavily in improving customer service, by introducing 24/7 call centres, simplifying its bill format and introducing weekend technical appointments and after sales services, he said.
“Customers can also expect to see an expanding range of new services and products being offered by Telstra on the NBN,” Ballantyne said.
All of Telstra’s existing HomeLine voice plans will be available in the NBN first release sites over Telstra’s existing copper network and customers in NBN-enabled new estates will have access to HomeLine Budget, HomeLine Plus, HomeLine Reach and HomeLine Ultimate plans on the NBN.
Telstra will also be launching its Fibre Experience Centre, to provide locals with a hands-on experience of Telstra services on the NBN.
The Telstra Fibre Experience Centre will visit the five mainland NBN first release sites on a rolling schedule, starting in Kiama Downs in NSW from the end of this week to March 16.
It also has confirmed signing the Wholesale Broadband Agreement (WBA), a one-year contract which allows Telstra to sell NBN services.