LANDesk releases Cloud-based service desk

LANDesk releases Cloud-based service desk

Claims it allows channel partners to assist customers in an area more often held within vendor domain

Endpoint security provider, LANDesk has announced that its Service Desk mobility manager is now available as a Cloud-based offering.

According to LANDesk Asia-Pacific vice-president, Andy Ruse, the solution allows its channel partners to assist their customers in an area that is more often held within the vendor domain.

The initiative enables partners to offer the company’s physical or Cloud service desk – or switch between the infrastructures depending on what processes the client wants to have and their business needs.

“You can get the same features and the same functions delivered on premise as software and then you can have the same thing delivered as Software-as-a-Service (SaaS),” Ruse said.

He stated that from a channel perspective, its trained channel partners will be able to customise configuration for its customers by ways such as modifying a process, changing the workflow or changing the screen layout design.

With the offering, LANDesk aims to manage technology changes, security issues and service desk problems.

The basic solution offers incident, problem, change and request for service catalogue and software request portal. Additional modules such as facilities management and resource planning can be added to suit a business needs.

“The common theme in IT within Australia for the past 15 years is as the demand for technologies increase, their values are decreasing. So, we are aiming to provide the best value for managing what’s on the desk and in some cases, off the desk,” LANDesk A/NZ country manager, Alan Abraham, said.

Ruse said that there will be no variations in the solution provided globally – except for the difference in language capacity.

Pricing of the model will depend on the configurations.

LANDesk has been seeing key trends within the Cloud and mobility space and intends to tap into that area with its future offerings and solutions.

The company intends on launching a new mobility offering in 2012.

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