The future growth of IT management is dependent on the Cloud, the manageability of devices within IT and the variability of business, according to Nimsoft senior vice-president of strategy and business development, Lokesh Jindal.
He said that in previous years, IT could remain static, but it proves not to be the case anymore as IT becomes more flexible and variable.
“When you look at all of these in tandem, you start to see a trend where IT management itself starts to be delivered as a service – either as a Software-as-a-Service (SaaS) directly from ISVs or as a service from service providers.
He said that the right strategy for the company was not to take the traditional portfolio and to try and fit it into the new model, but rather, build a completely different portfolio from the ground up.
Nimsoft Asia-Pacific and Japan vice-president, Sumal Karunanayake, said that the transition of the CIO from being an IT manager to a broker of services enables a business to carry on with its core competencies.
This has resulted in a proliferation of the service provider market as well as the proliferation of enterprises’ consuming services from service providers and IaaS, PaaS, SaaS, ITaaS, etc., Karunanayake said.
Jindal stated that another trend that the service provision market is facing is that IaaS is becoming highly competitive from a profitability perspective.
“A lot of the service providers are now starting to offer value-added services on top of the basic IaaS offerings, such as monitoring and service management,” he said.
According to Karunanayake, the Cloud providers of the managed hosting businesses are effectively becoming conglomerates of what traditionally used to be a hardware vendor, a software vendor or a consulting company.
Jindal said that because of this, the variety of infrastructure gets more problematic and the construct of unified management becomes powerful as it is not just about managing the Cloud anymore but also datacentres to the Cloud.
He believes that moving businesses facing such issues should move towards a single application management system and training should be done more differently for a more educated workforce.
“The generation that is now entering the workforce are used to things which just open and work – without them having to learn how to use it. In future, people will buy services not because of the capability, but simplicity of user experience,” Jindal added.