IT systems management software provider, Kaseya, has named New Zealand-based Maclean as its first partner in Australasia to achieve the new Kaseya certification.
Enfusion, a division of Maclean, provides remote monitoring and maintenance solutions, based on the Kaseya platform. Gaining the new certification allows it to deliver managed service solutions to partners in A/NZ.
The certification program, which was launched in May this year, is the first step of the company’s new partner program currently under development and scheduled for release in the beginning of next year.
The partner program will be a tiered offering and further information will be provided at a closer date.
The technical accreditation program involves an extensive six-week partner training program, mentoring, in-depth technical review of the core and advanced Kaseya products and virtual lab technologies delivered online in partnership with the Kaseya University.
According to Kaseya A/NZ managing director, Dermot McCann, Maclean has been one of the company’s longest standing partners and achieving the status has enabled it to stay ahead of the competitive managed services market.
In order to be chosen as a certified partner, channel partners have to either take an online training course or depending on their level of proficiency, sit for an exam.
Enfusion general manager, Steve Wilson, said direct access to the Kaseya priority support team, means customers will benefit from higher service level agreements (SLAs). It will also have priority access to beta testing and pilot programs before they’re released to the broader MSP market.
McCann said that the adoption of the program amongst its other partners has been rapid and there are other partners in the process of becoming certified.
“By becoming a Kaseya certified administrator, our partners gain access to additional benefits – such as premium support,” McCann said.
Out of its 700 partners across A/NZ, Kaseya expects majority of them to at least want to have a certified engineer.