Facilities for revenge
Having read the letter from Greg Pinnock of East Gippsland Computers (Feb 20, p36) regarding the supply of faulty product, it is probably opportune to make a few suggestions: NAME the distributor as well as the leading brand manufacturer; get their comments on the situation; and publish the results.
If Greg is correct in what he says, he has an extremely strong case to put to the ACCC re this action. It is also beneficial to all other small business people, such as Greg, to know who NOT to deal with and whose product NOT to sell. If this is the support they provide for new product, what will they do with warranty claims?
On the other hand, if Greg is incorrect in his claim then he has to live with his actions and his problem. Either way, the end customer should not be the person inconvenienced. We, as small business operators, should also know who to be aware of in this type of situation.
Peter Jeffries, Simplicity Systems, Albany Creek, QLDGreg Pinnock did identify the offending parties in his letter, but ARN withheld them for legal reasons.
A curt reminder
Your story about Paul Doherty (Feb 27, p1) reminds me why we, as a small computer reseller, do our best NOT to get involved with government business!
Greg Williams, Lincoln Computer Centre,
Port Lincoln, SA.
Sour grapes over 802.11a
The story urging caution with regard to 802.11a (Feb 13, p24) is just sour grapes from those who have been left behind in the wireless LAN technology stakes. We are the Proxim distributors in Australia and we are delivering a complete 802.11a architecture today that includes seamless roaming across IP sub-nets and a complete management platform.
I have been distributing wireless LAN in Australia longer than anyone and I have a very clear view of the technology. 802.11a is an indoors technology at this stage and it will have limited outdoor applications because of its frequency range and the allowable power output in that range. We are anticipating a substantial deployment in schools over the course of this year. It is a far better technology than 802.11b for classroom situations due to its speed, security and 11 non-overlapping channels, compared to 802.11b's three.
Brian Killin, PowerCorp, Hornsby, NSW.
The difference in DEET
Thank you for the coverage in your article "Toshiba, IBM battle for notebook supremacy" (ARN Daily, Feb 26; ARN, March 6, p18). The only thought missing from your article is that I believe that the IBM notebooks on the DEET contract are all sold direct, so I'm not sure where the value is for your channel readers. By contrast, every one of our notebooks was via a channel partner.
I sincerely think it is about time the channel started to actively support Toshiba and other vendors that have a proven channels-only approach. We are actively working with channel partners who are selling against the IBM direct model in education and elsewhere.
Ralph Stadus, Toshiba, NSW.