Dave Johnson, vice president of worldwide sales and international services at Avaya, said that, over the past year CRM has become a focus for Australian companies.
He said companies are especially interested in using CRM to prioritise the multiple channels (phone, fax, e-mail and Internet) with which communications can now be made with a company.
Johnson said the company had also seen increased interest in Gigabit Ethernet.
Aiming to capitalise on this interest, the company has announced a 10Gbit Ethernet (10GbE) solution for Avaya P580 and P882 Multiservice switches. 10GbE networks are expected to deliver the newest broadband service widely and inexpensively to businesses of all types and sizes.
The technology is compliant with the draft of the Institute of Electrical Engineers (IEEE) 802.3ae specification, the 802.1Q Virtual LAN standard and is compatible with the 802.1p priority tagging.
With the initial release, scheduled for January 2002, three different transceivers will be supported: 850-nanometer for use with multimode fibre with distances up to 300m, the 1310-nanometer that will support single mode fibre and a distance of up to 10km, and the 1550-nanometer which also supports single model fibre and a distance of up to 40km.
Johnson said wireless LANs are also experiencing an upturn in Australia.
In another announcement, Avaya Wireless Access Point-3 (AP-3) is scheduled for an October release.
The AP-3's twin 32-bit CardBus slot architecture will let IT managers gradually migrate to next generation 802.11a wireless networks (that operate in the 5GHz range with a bandwidth of up to 54Mbit/sec).
The company said that 11Mbps 802.11b radios in the AP-3 access points can be installed now, and as the new 802.11a radios become available, IT departments can simply pop out one or both of the 802.11b radios and replace them with new 802.11a radios.
The AP-3 also supports the new 802.1.x network security standard, which provides user based-authentication and automatically creates and distributes new encryption keys on a regular basis.
A wireless distribution system is also included with the solution. This enables a single radio in the AP-3 to act as a repeater station or wireless bridge to expand an existing network across a facility and between buildings.