More than 50 per cent of Australian businesses are in the initial stages of employing IT Service Management (ITSM) frameworks that support the developing trend of BYO computing, according to a recent survey conducted by ICT consulting services company, UXC Consulting.
The survey - conducted in conjunction with the annual IT Service Management Forum - polled 120 people on IT service management. Seventy-four per cent of respondents were a decision maker or IT influencer within their organisation.
UXC Consulting CEO, Nick Mescher,said businesses anticipated empowering new technology to offer a competitive advantage and are increasingly aware of the need for IT frameworks to support such deployments.
“It demonstrates that Australian enterprise-level organisations recognise the increasing workforce demand to support the trend of BYO computing devices in the workplace.
"Our customers increasingly expect that if they bring in their own mobile devices to work that they will connect to the ITSM framework,” Mescher said.
The survey also showed 80 per cent of Australian business ITSM frameworks already support smartphones.
Mescher claimed it is because they are often company-issued and supposed to pose minimal interference in the current IT environment.
He also said that in Australia, the enterprise had adapted to this technology push quickly and allowed smartphones onto ITSM frameworks, as employees require more freedom in terms of mobility and BYO computing is increasing as a trend in many workplaces.
“Unlike the deployment of smartphones, the enterprise is not looking for a quick add-on solution with BYO computing.
"They are considering the best ways to implement solutions into the existing ITSM framework and facilitate support in the face of new and emerging IT trends,” Mescher said.