Telecommunications service provider, Telko, has paid a $52,800 penalty after the Australian Communications and Media Authority (ACMA) found the call centre it uses breached the Do Not Call Register.
Within three months, ACMA received 91 complaints about the telco from consumers listed on the register.
ACMA found that Telko did not effectively supervise the Australian call centre that made telemarketing calls to numbers on the register. Even though the calls were made by the call centre, Telko is responsible for monitoring compliance.
If organisations don’t meet their obligations under the Do Not Call Register Act, they could face serious penalties from the ACMA.
Even if a consumer has an existing relationship with an organisation, the consumer can request that the organisation stop making telemarketing calls or sending marketing faxes.