Telstra keeps strong hold on Toughbooks

Telstra keeps strong hold on Toughbooks

Selection criteria involved quality, total cost of ownership, productivity requirements and rugged specification

Telco giant, Telstra has refreshed its Panasonic Toughbook line up rolling out more than 3000 fully rugged Toughbook CF-19Mk5’s to replace its legacy CF-19 fleet.

The rugged devices are used within Telstra’s service delivery communication technician’s in the field.

It also deployed more than 400 semi-rugged Toughbook CF-53 models within its service delivery enhanced teams.

Panasonic landed the contract against a range of competitors and selection criteria, which included quality, total cost of ownership, productivity requirements and rugged specification.

Telstra began using Toughbooks in 2004, starting out with the CF-18. Since then, the telco’s average annual repair rate dropped to 3.7 per cent - a reduction from 25 per cent on the previous notebook solution.

Telstra anticipates that the average annual out of warranty repair rate will further reduce as the new models roll out over the next six months.

Telstra operations service design solutions manager, Ken Gray, said it was continuing to see the total cost of ownership of its Toughbook fleet fall as a result of the low repair rates.

“The Toughbooks have performed above our expectations in terms of the TCO concept we have adopted in Telstra, delivering a broad range of functionalities which are required to withstand the harsh conditions our teams face daily,” Gray said.

“This is a top priority for Telstra in driving down operating costs, reducing downtime and improving overall customer service.”

The Toughbooks are also designed to be fully integrated and programmable to work in conjunction with other Telstra systems and solutions.

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Tags TelstratoughbooksPanasonic

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