Government to review ACCAN

Government to review ACCAN

Mid-term review of Australian Communications Consumer Action Network to consider its achievements and future role

The Federal Government has announced a mid-term review of the Australian Communications Consumer Action Network (ACCAN).

"ACCAN is Australia’s peak body for telecommunications consumers and the Gillard Government believes it is important that we ensure Australians are well represented through a strong, unified consumer voice," Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, said.

"It was always our intention to conduct a review of ACCAN after two years of operation. This mid-term review is really an opportunity to reflect on ACCAN’s achievements to date and so both the government and ACCAN can consider future directions.

"We are keen to assess the difference that ACCAN has made to consumer representation in the Australian telecommunications sector and I invite the community’s views on this.

A copy of the review’s terms of reference and details on how to make a submission are available here.

Conroy said that the National Broadband Network was changing the telecommunications landscape so it was an ideal time to consider how bodies such as ACCAN would play a role in representing the interest of consumers during the transition.

ACCAN has more than 100 organisational members and 75 individuals representing diverse groups throughout Australia and iss funded through the Telecommunications Act by an industry levy for consumer representation and research activities.

The body manages a $250,000 Independent Grants Scheme for research into the social, economic and technological aspects of telecommunications and is currently contributing to significant reviews including the Australian Communication & Media Authority’s Reconnecting the Customer Inquiry, the Telecommunications Consumer Protection Code and the Telecommunications Industry Ombudsman Scheme.

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Tags TelecommunicationsAustralian Communications Consumer Action Network (ACCAN)Telecommunications Consumer Protection CodeTelecommunications Industry Schemeconsumer bodyACMA's Reconnecting the Customer Inquiry

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