Gartner has placed unified business communications solutions provider, Interactive Intelligence, in the leaders quadrant of its 2011 Magic Quadrant for Contact Center Infrastructure, Worldwide report.
The Magic Quadrant is a Gartner report that provides an analysis of vendors in the market based on their ability to implement and extensiveness of vision.
Interactive Intelligence founder and CEO, Dr. Donald Brown, said the report emphasises its long-standing commitment to contact centres by helping them differentiate their businesses with the best customer service delivery possible.
“With the latest version of our IP communications software suite just announced, we continue to raise the bar with features that help contact centres further increase their visibility into customer interactions, while offering more scalable, reliable and cost-effective delivery options, whether multisite, premise, hosted, or hybrid,” he said.
Brown added the company plans to further secure its market position by implementing several key initiatives later this year including its continued move up-market, additional investments in Cloud-based solution, more effective penetration in key regions and countries and enhancements to its vertical offerings.