A Sydney man has left his new computer sitting unused in his office to ensure he does not have to repay the manufacturer a $50 rebate he scored when purchasing the machine.
Lester Bobbins, an accountant from Coogee, purchased a PC from Dell's Web site (www.dell.com.au) and received a $50 rebate under certain conditions. The conditions included that he purchase the computer entirely online and that he not seek the assistance of Dell's call centre staff.
After the PC was delivered, Bobbins began to piece the machine together, only to find himself confused over certain connections and the installation of software.
But Bobbins cannot bring himself to call the Dell customer service centre for fear he may waive his rights to the rebate. "I made a commitment to Dell, a commitment to shop online and online only," he says. "Calling their call centre just wouldn't be right."
Bobbins said he will pull the PC apart and start again in a few days after he clears his head, and if all else fails he will call his brother in Queensland and try and solve the problem on the phone.