Genesys builds on PeopleSoft 8

Genesys builds on PeopleSoft 8


CRM consultant Genesys Laboratories has announced a strategic alliance with PeopleSoft designed to tighten integration between PeopleSoft's 8 CRM suite and Genesys' own contact centre products.

A wholly owned subsidiary of Alcatel, Genesys plans to develop a Gplus Adapter for PeopleSoft 8 CRM, which it claims will save organisations time and money by delivering pre-configured integration of Genesys 6 multimedia contact centre solutions, including versions 6.0 and 6.1, with PeopleSoft 8 CRM.

The Genesys 6 Suite includes enterprise routing, network routing, universal workflow, outbound contact, Internet contact and workforce management.

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