Technology and services giant, HP, has recently introduced its new support centre platform that provides IT professionals with one-stop access to online support tools and mobile technical support applications.
HP South Pacific general manager of technology services, Nathan Wappet, said, “Clients in an instant-on world expect a support experience that delivers immediate access to relevant people and information.”
As companies need to optimise products, exchange ideas with peers and proactively prevent problems, the solution aims to enable HP partners to solve support issues on their own terms by allowing access to the information, people and technology required to personalise their support experience.
The HP support centre platform offers three features:
- A one-stop access to the HP Always On community, allowing users to network with thousands of IT experts, swap best practices in problem resolves and propose content to the knowledgebase.
- Immediate mobile technical support to quicken problem resolution for HP and select third-party products via mobile devices. This feature is projected to be available in app stores for webOS, Android and iOS 4 in late 2011.
- Online support process management to manage issues, handle contracts and warranties, propose support cases and connect with HP experts online.
The HP support centre will be available worldwide in June and all facilities are accessible at no additional cost as part of warranty, HP Care Pack services and contractual support agreements.
Further information can be obtained from the HP website.