Applaud launches new IT support offering in the cloud

Applaud launches new IT support offering in the cloud

New offerings include IT service desk function, infrastructure and IT management toolsets

IT services firm, Applaud, has introduced a swathe of IT support solutions hosted in the cloud.

Applaud has improved on its managed desktop-as-a-service and a managed server-as-a-service offerings.

The cloud products were initially launched at the beginning of the year to the company’s SMB clients.

The new offerings now include a cloud-based IT service desk function, infrastructure and associated server management toolsets based on BMC remedy software which will only be available to Applaud’s managed services client-based at this stage.

Associated support for network traffic reporting, storage management and IT security are also part of the package.

“We want our managed services customers to have a true enterprise highly IT aligned service management toolset in their environment which can integrate with their internal resolve groups,”Applaud managing director, Ricci Danieletto, said.

“This gives us and them a higher level of intimacy and enables customers to integrate much more neatly into our organisation which is their managed services provider of choice.”

The new services work on a subscription-based pay-as-you-go model.

According to Applaud, the new services can cut cost in terms of integration, build and configuration of IT cloud services.

The company has plans to introduce a number of new toolsets to extend self-service functions for customers.

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Tags cloud computinginfrastructureit servicessmbApplaudtoolsetsmanaged desktop-as-a-servicemanaged service-as-a-serviceBMC remedy softwarecloud-based IT service desk function

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