Victorian-based Southern Cross Computer Systems has landed a managed services contract with Public Records Office of Victoria (PROV). The deal is initially for two years with a one year extension option on top.
PROV is the archival authority responsible for the preservation of State Government records, which require permanent retention.
It went to public tender to appoint a managed services provider, which involved a stringent evaluation and assessment process during an 11-month period.
The price of the deal has not been disclosed. However, Southern Cross managing director, Mark Kalmus, said it was its biggest managed services deal to date for the company.
“It puts us into a new level of managed services opportunities,” Kalmus said. “We’ve made some significant investments recently in our systems, people and processes and we can scale quite quickly now.”
It was up against incumbent supplier, Fujitsu.
Southern Cross will be responsible for delivering managed service solutions across PROV’s public facing ICT infrastructure and key business systems. It also involves provisioning of services to support changes and enhancements to existing systems as well as disaster recovery datacentre facilities.
Southern Cross managed services general manager, Steven-Meyer Cohen, said it worked closely with PROV to transition support services, update documentation and develop a plan to enhance their current ICT infrastructure.
Some of the challenges faced included relocating PROV’s disaster recovery service from an existing to a new datacentre managed by Southern Cross, Cohen said.
“They had some aging infrastructure and you have to be very delicate about some of the change process controls, risk mitigation and those types of things,” he said.
PROV CIO, Shelley Foley, said the service provider’s approach towards developing a tailored managed services solution coupled with their detailed transition approach were impressive and competitive.