Trouble on The Rhapsody

Trouble on The Rhapsody

A 2400 passenger capacity cruise ship encountered problems with its communication system

TT Group's Haydn Francis (right) on the bridge of Rhapsody of the Seas

TT Group's Haydn Francis (right) on the bridge of Rhapsody of the Seas

Passenger cruise ship, Rhapsody of the Sea, encountered a problem with its Mitel IP communications system on one of its recent voyages.

Mitel organised for a field technician, Haydn Francis from TTGroup, to get onboard to fix the issue.

TTGroup is a Mitel premierPartner.

Francis jumped on when the ship docked at Brisbane and within a few hours the problem was resolved.

He had previously worked for Mitel in Europe, and had configured the system for the Rhapsody of the Seas when it was constructed in 1997, before moving to Australia and joining TTGroup in Brisbane.

Guests on the 2400 capacity ship were undisturbed during the whole process as the Rhapsody of the Sea sailed from Brisbane to Cairns.

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Tags mitelTT GroupIP communciations systemRhapsody of the Seacommunications system


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