Under the arrangement, Unisys will provide a range of IT infrastructure support services from its Smart On-Site Services portfolio for Alphawest customers nationally.
The services include remote and on-site IT support, installations, moves and changes.
“Unisys provides Smart On-Site Services under private label arrangements in Australia to EMC and other hardware providers as part of global, regional and local relationships. We are excited at the opportunity to use the same rigorous standards and processes to benefit Alphawest’s clients in this new engagement,” Unisys Asia Pacific vice-president of global outsourcing and infrastructure services, Scott Whyman, said.
Acting Alphawest CEO, Ian Smith, said as the business grew, it required a services partner aligned with industry best practice methodologies and processes to support the increasing complexity of its customers ICT infrastructure.
“We selected Unisys as they complement our skill-set and have adopted industry-leading standards to ensure our clients receive the consistently high level of support and service they have come to expect from Alphawest,” Smith said.
Unisys Smart On-Site Services are based on the Information Technology Infrastructure Library (ITIL) set of practices and policies for IT service management.
Unisys holds ISO certifications for multi-vendor service parts supply chain management; product distribution, installation, and maintenance; network integration operations; desktop support; and project management services, along with more than 30 certifications for overall quality assurance and management processes.