Telstra closes Victoria call centre, culls 114 workers

Telstra closes Victoria call centre, culls 114 workers

Some workload to be sent off-shore to the Philippines

Telstra is closing down one of its regional Victoria call centres and axing 114 staff.

The Moe call centre will shut down in April.

This follows a string of staff cuts at Telstra.

The telco recently canned 79 staff from its Ballarat call centre, also in Victoria.

Its Sensis division has also shed 120 employees after a lacklustre financial performance.

In January, Telstra said it would not speculate on whether further staff cuts would be enforced at its other call centre facilities.

The Moe facility’s workload will be shared among Telstra’s Docklands call centre in Melbourne and call centres in the Philippines.

Moe workers have been informed of the situation and can choose to apply for other Telstra jobs or take up retrenchment offers.

Last October, Telstra flagged plans to cut 950 staff as part of a company-wide simplification strategy.

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Tags TelstraTelecommunicationsPhilippinesballaratsensiscall centredownsizeDocklandsMoe

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