Loss of mains power and backup generators has brought down one of Telstra’s key link in Ingham, in the north of Queensland.
Cyclone Yasi, which hit the area a few days ago, has caused service outages for Telstra, Optus and Vodafone.
The link was used for voice and mobile services from Ingham to Cairns so incoming and outgoing calls in the region have been cut. The outage not only affects standard calls; customers will not be able to make triple zero emergency calls as well. (Update from Telstra: Triple Zero calls not affected as previously thought.)
“In addition, some media broadcasts may be affected,” Telstra said in a statement. “… Customers who call [triple zero] will be asked to contact their local emergency services directly.
The local copper network is, however, unaffected.
Telstra is unable to access the site due to flooding and emergency services branding the area as off-limits. But the telco said it is expecting to restore services later this morning.
Update 11.13am: A helicopter was sent to provide fuel for the generator.
As of 12.35pm, most of the services affected have been restored. The telco worked with Emergency Services Queensland and the Australian Defence Force to get technicians into Ingham to fix the transmission link. Telstra will continue to monitor the network.