Telstra downsizes Victoria call centre staff, some work to be sent offshore

Telstra downsizes Victoria call centre staff, some work to be sent offshore

About 80 staff from Ballarat dropped after a reduction in workload to the regional Telstra call centre

Telstra has cut 79 staff from its call centre in Ballarat, Victoria.

Last year, the telco closed down a NSW call centre and flagged plans to slash 950 workers as part of a company-wide simplification strategy.

The decision was motivated by a reduction in workload. According to the telco, around 200 staff remain at the call centre and some of the work will be outsourced overseas.

Telstra stressed it uses a recruitment agency and only staff hired by the agency, not those employed by Telstra internally, were affected.

“We use agencies to help us manage fluctuating workloads and we are constantly working with them over the changing dynamics of our workforce in accordance with the workload,” a Telstra spokesperson said.

“The agency determines whether or not those employees can be deployed elsewhere.”

Affected employees were given one month’s notice.

Telstra said it could not speculate on whether further staff cuts would be enforced at its other call centre facilities.

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Tags TelstraTelecommunicationsballaratcall centre

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