Floods in Queensland have affected the Vodafone network in the state and Northern Territory is also faced with a network outage.
Areas facing “intermittent loss of voice and data services” include Toowoomba, Brisbane CBD, Gold Coast and rural locations.
Parts of Queensland have been devastated by severe flooding in recent weeks. Vodafone’s Coorparoo-based Queensland transmission facility has been affected by flooding.
“Our engineers are onsite and services are being restored,” Vodafone said in a statement. “We expect full voice and data services within the next two hours depending on weather conditions.”
(Update: As of 2.45pm, services were still partially unavailable. Vodafone has continued to report the estimated time to restore services is two hours.)
Vodafone’s Northern Territory network is also experiencing outages in seven sites including Darwin, Marrara and Stuart Park. Service disruptions, which began at 7.33am, are ongoing as engineers investigate the cause of the problem.
On January 10, Vodafone’s Sydney, Wollongong and some rural NSW customers faced outages for approximately one hour due to a hardware fault.
The service outages add to the swathe of negative press Vodafone has received recently. It was recently revealed the carrier had experienced serious security breaches that made the personal details of millions of customers available to retail dealers online instead of through a private intranet.
Earlier this month, law firm, Piper Alderman revealed over 9000 Vodafone users have banded together for a class action law suit against the carrier due to bad network and customer service.