Queensland-based TLC IT Solutions, has taken part in rolling out mobile products for water distribution and retail business, Queensland Urban Utilities.
Under the deal, Queensland Urban Utilities purchased 110 Motion Computing rugged F5 tablet PCs for its workforce. Motion and its reseller, TLC IT Solutions also supplied mobile docks for vehicle installation.
The mobile technology aims to help boost the customer’s response to water and waste water tasks. It claims more than 70,000 planned and responsive jobs are processed each year.
Prior to taking up the devices, the F5 tablets were tested during a three-month trial earlier in the year.
“This has been a great leap forward for the crews and for our business, and has enhanced the quality and quantity of data electronically entering our work order management system,” project manager, Paul Tuckey, said in a statement. “We aim to keep our operational crews out in the field as much as possible, and while we had tablet PCs previously, we needed new, more reliable technology to provide our employees with timely and accurate job information.
“The significant take up of the new F5 tablets by crews has further reduced the need for paper dockets and for our field staff to ring in job updates by phone to our job dispatch area.”
In October, the rugged tablets were used in a pilot program between Gamma Solutions and Victoria’s South East Water for its trade waste team. The deal also expanded into other areas of the business.