“[The review] will most likely result in more changes to the way we operate and the people we do business with – both buying and selling – than at any time in the past seven years,” Exetel chief executive, John Linton, said on his blog.
As well as a possible change of IP supplier, which is currently Optus, the ISP is contemplating joining forces with an unnamed partner to offer VoIP services to small businesses.
This partner will supply hardware and onsite installation while Exetel will provide the high-speed links and VoIP switching.
Exetel recently said it was ramping up efforts in offering business VoIP services by recruiting more experienced VoIP sales and support staff.
This marks another step in steering Exetel’s growth plans away from the residential ADSL.
Linton has long been frustrated at the over-saturated ADSL market where margins are slim as ISPs fight for the same piece of pie.
Exetel had used [xref:http://www.arnnet.com.au/tag/Vodafone|Vodafone|All on Vodafone]] since 2004.
The ISP also flagged pricing changes and creating a new outbound sales force that caters to small business customers.
Exetel recently started a Sri Lankan operation and is looking to expand its footprint to New Zealand, the US and Europe.
The company is one of the ISPs offering services through the Tasmanian part of the National Broadband Network (NBN).