Accounting software producer, Sage, has reversed a decision to withdraw its popular Line 50 product from the Australian market.
The vendor announced plans to drop both its Line 50 and Line 100 software suites in October in order to replace the two with those produced by recently acquired subsidiary, Softline of South Africa.
The decision followed the establishment of a dedicated Sage office in Sydney, headed by Alan Osrin from another of its subsidiaries, Handisoft.
The news left several resellers concerned about the quality of the replacement product. Some also reported customer outrage at Sage's decision to discontinue the Line 50 software.
Osrin said it was these concerns which led the vendor to reverse the decision.
"We saw some negativity in the market and there were some people who were disheartened by the move," he said. "So I and my colleagues in South Africa approached Sage UK."
The result of the discussion would mean business as usual for the estimated 7000 Line 50 users, Osrin said. The software will continue to be distributed by Elev8 (formerly Sage Distribution Australia) in Perth.
The supplier compiles the Australian version sent from UK headquarters and will continue to market the existing dark green UK branded Sage Line 50 solution aimed at the small to medium enterprise market.
Elev8 managing director, John Marshall, said the decision had restored his faith in Sage's ability to work with both its customer and reseller base.
"The move certainly does benefit our business and our customers are a lot happier too," he said.
The enterprise Sage Line 100 product would still be withdrawn on January 1, Marshall said.
Already, 60 existing Line 100 customers had said they would migrate to its replacement, the new Sage Pastell Evolution software.
Osrin said the new Sage Australia brand and livery would be launched in April and was upbeat about the Line 50 change of tack.
"I see this as something very positive because it is not often you get companies this size that are prepared to listen to their customers," he said.