The NSW department of Premier and Cabinet has released its blueprint for consolidating IT and shared services for various agencies. This follows last year's announcement that government agencies were to combine to form 13 clusters to deliver integrated services and lower costs. Clusters have a Principal Department.
The blueprint contains a future state corporate and shared services model which includes fine in-house shared service providers and a multi-tenant provider. All are supported by a single ICT wholesale operator, which has yet to be decided.
Infrastructure investments are reduced on a per customer basis, enabling better technology refresh rates and better quality, according to the document. It also extends resources and shared service management skills within the shared service operation across multiple functions.
But this model presents the challenge managing additional hand-offs and relationships between the wholesale ICT provider, service delivery and the final customer. A large sum of money will also be required to upgrade and standardise systems, including applications, platforms and datacentres, under the new model.
“The degree to which this is undertaken will need to be reviewed on a case by case basis,” the document said.
Individual corporate services departments within each agency still hold responsibility over IT decisions and IT investment prioritisation. Shared services providers take on more responsibilities including enterprise architecture planning and disaster recovery.
Under the blueprint, the CIO’s role will need to ensure technology standardisation and policy across a Principal Department, ICT investments and to ensure all legacy activities are accommodated for during the transition phase.
The department of Premier and Cabinet concedes implementation of the reform will be complex since clustered Principal Departments are at various levels of maturity when it comes to corporate and shared services.
An implementation strategy has been developed.