ASX-listed reseller responsible for supporting and maintaining the Australian Taxation Office’s (ATO) e-tax software, DWS (ASX:DWS), has claimed the software and its services are running perfectly.
According to DWS’ CFO, Lachlan Armstrong, the e-tax software has been running fine without a single complaint about the IT service provider’s work so far.
“We are aware that there have been some problems at the ATO because they’ve been widely publicised in the media,” he said. “But in terms of e-tax and the work we are doing there haven’t been any issues.
“There hasn’t been any criticism of us or indeed the program we’re responsible for.”
DWS won the $10 million tender from the ATO in September 2009. The contract lasts for three years and the ATO’s software took one year to develop.
Armstrong said his understanding was that the problems did not come from the software at all.
“It’s more to do with the processing of the returns rather than the lodgement of the returns, which is what the e-tax portal facilitates,” he said. “There is some manual stuff that needs to be done at the back end.
“We haven’t had any problems and as far as we’re aware we’ve got a happy client.”
Thousands of Australians have reportedly suffered from tax return delays, with the usual processing time blowing out from the standard 14 days.
An ATO staffer claimed there was a backlog of claims because of issues with HECS-HELP and Student Financial Supplement Scheme (SFSS) debts as well as Centrelink users.
But according to a spokesperson for the ATO, the problem had been solved and people who claimed there was a backlog were wrong. They claimed notices of assessments and refunds were issued last week.
“We did experience some minor delays processing returns for taxpayers with [HECS and SFSS] obligations,” the spokesperson said at the time. “Tax time 2010 is progressing well and we are pleased with how our new computer system is operating.
“We have already issued more than 760,000 notices of assessment and 630,000 refunds.”