South Australia-based ISP, Internode, has been crowned Australia’s favourite home broadband provider by Internet comparison website, Broadband Expert.
The website asked visitors to run a speed test online to rate their broadband provider between November 1, 2009, and April 30, 2010.
Broadband Expert gathered 6697 customer responses for 11 ISPs.
Out of the 193 responses Internode received, the company’s customer rating averaged 84 per cent.
Dodo scored the lowest with 265 responses and a 58 per cent average customer rating.
Broadband Expert commercial director, Rob Webber, pointed out the disparity between the top and bottom performer and urged consumers to look beyond price, data allowance and theoretical download speeds when settling for an ISP.
“You can have what appears to be the best value plan in the world but if you are let down by poor service, it soon becomes a false economy,” he said. “We hope by revealing how customers rate their own ISPs, we can help make the process of choosing a broadband plan easier and more informed.”
Broadband Expert receives a commission from ISPs that feature on the website.
ISPs with less than 100 responses were excluded from the list.