Indian outsourcer starts major push into Australia

Indian outsourcer starts major push into Australia

New offices opening in major Australian cities and plans to hire more local staff

India-based IT services provider, HCL Technologies, is executing a major push into the Australian market.

The outsourcer recently won an $18 million deal to help Melbourne IT use Oracle systems and lists three of the four major banks as its customers.

HCL vice president, Virender Aggarwal, said his company has just opened several offices across A/NZ.

“We just moved into a new office in Sydney, six weeks ago, with about 125 seats,” he said. “We have a similar centre in Melbourne. We have an office in Brisbane and we’re expanding in the region.”

Aggarwal said his company had 525 staff in Australia and another 700 in India servicing the A/NZ region.

He claimed one benefit of working with HCL was that it used fewer Indian staff than other IT service providers operating in Australia.

“When you deal with Accenture you basically get the Philippines and India. When you deal with IBM you get a lot of Indians as well,” Aggarwal said. “We are aiming for more and more localisation.

“I don’t think working with Indians is a concern with Australian companies, but program managers definitely prefer working with Australians because Indians don’t tend to tell their clients ‘no’ or speak their minds.”

Aggarwal said the reason for the push was the strong rise of the Australian economy and the lack of competition from local firms.

While he named Accenture, IBM and CSC as major competitors, Aggarwal said home-grown Australian firms offered little to no competition except when it came to smaller deals within the 75-seat customer market.

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