IT outsourcer, CIBER, has customised and implemented an SAP solution for national discount retail chain, The Reject Shop (ASX:TRS).
The SAP IS Retail system was designed to support the chain’s planned store expansion from 179 around Australia to 400.
According to CIBER director, Jonathan Bucktin, the deal was a mid-sized one for the company locally and went smoothly with no problems.
“The Reject Shop is a well organised customer and that mitigated a lot of the risk going forward,” he said. “It was on time, it was on budget and we were very pleased with the outcome.”
The Retail Shop’s previous system was a QQQ CRMS system. The company chose to replace with a system that brought together its merchandising, finance, management, IT, marketing, logistics and property departments.
The contact was signed in March 2008, begun in May 2008 and completed on May 4, 2009. Bucktin said the year-long implementation time did not disrupt business or bother the customer.
“What SAP does is it releases continuous updates to the solution going forward – that’s one of the value adds of SAP solutions,” he said. “We’ve gone through the business requirements, we defined what the solution should’ve been and we built it based on the system.
“We brought in all its master data as late as possible so it had the newest information. That was around April.”
The system now supports 90 staff and is designed to handle more. The rollout was complicated by the Reject Shop’s variety of systems and software, which includes 3G wireless Internet, IBM servers and storage devices, Microsoft Windows and BizTalk.