HTC has confirmed software bugs in its latest smartphone, the Desire, have broken its GPS functionality. The problem was discovered by customers of Telstra, the device’s only distributor in Australia.
According to a statement released by HTC and Telstra, the problem comes from faulty software incorrectly set-up. Members of the Internet forum, Whirlpool, reported errors ranging from total GPS failures to intermittent signal locks that provided spotty and inaccurate positional data.
“HTC and Telstra are working closely to resolve this issue as a matter of urgency and aim to rectify this issue in the shortest possible timeframe,” the companies said in the joint statement. “We are working to develop, test and introduce a software update.”
The companies regretted any inconvenience caused and said the hardware was not to blame, which meant the phones would be fully functional after the software fix was created.
Telstra holds exclusive sales rights over the phone for the first six months. The phone uses Google’s Android operating system, which is growing in popularity around the world.